Outsourcing your helpdesk team can maximize your business potential by providing your employees with a team of experts that are equipped to answer questions and provide solutions on the spot as they are needed throughout the day. Authorized users can submit tickets with questions about systems, operations, and other resources that our team will respond to within hours, sometimes even minutes. This reduces the time that it takes to reach resolutions to potentially business halting problems. Our helpdesk empowers you and your business to operate with efficiency and success.
How it works, is an authorized user logs into the helpdesk program and submits a ticket with as much information about the ongoing issue. Helpdesk can then access the system to pinpoint the cause of the issue and then fix it right on the spot in most cases. Sometimes, the helpdesk may need to remote view certain screens in order to get to the specific program where the issue is occurring, or if necessary, helpdesk can direct tickets to our response team. The response team will then be dispatched to your location and solve hardware or connection issues in house. Helpdesk is the next level of tech support. Instead of taking phone calls, the helpdesk is a highly organized system that filters issues and directs them to the appropriate professionals.
In a nutshell, our helpdesk service is an integral tool that allows all things IT to virtually support themselves. Without interruptions in service or on-site work day operations, helpdesk works behind the scenes to make things happen at your location. Whether that is ordering, pricing, hardware problems, miscellaneous software issues, or even things like resetting logins and creating new authentications. Automated tech support can be problematic and puts much of the problem solving in the hands of the person submitting the problem. Helpdesk actually makes daily operations go more smoothly while effectively overcoming issues.
One of the wonderful things that our helpdesk can offer to your business is ongoing preventative maintenance. This means that there are certain cues that will automatically flag and submit to helpdesk so that potential problems can be caught ahead of time and smoothed out before they reach the operating end. If problems cannot be solved before they reach that point, notices can be sent out to affected users so that the proper routes can be taken to work around open tickets.
Professionalism and Expertise
A major factor in the success of our helpdesk team is the fact that our expert professionals are trained to respond effectively and within a certain time-frame. Each interaction with helpdesk is as professional as the last. This is a team that truly operates as a cohesive entity, even though its scope encompasses the entirety of business operations.